Need help with HavPuzz: Dog Brain Puzzle? Write to pulbgroup@gmail.com. Tell us your device, the game version and what happened; a screenshot helps a lot. We answer every message as soon as we can.
Quick answers
Every board is split into colored gardens. Place the dogs so that:
Mark the cells where a dog cannot go with an X or a dot, and place a dog where you are sure one belongs. Every level has exactly one solution and can be solved by logic alone, so you never need to guess. Stuck? A hint shows you the next step and explains why it works. In Classic mode you have three hearts; in Zen mode there is no pressure at all.
Make sure you are signed in with the same Apple ID or Google account you used to buy. Then open the shop in the game and tap "Restore Purchases". "Remove Ads", the Starter Pack and an active VIP subscription come back on a new device or after reinstalling. Hints and bones you have already used cannot be restored.
If something is still missing, write to pulbgroup@gmail.com with the order or transaction number from your App Store or Google Play receipt.
Buy "Remove Ads" once in the shop and interstitial and banner ads are gone for good, also after a reinstall (use "Restore Purchases"). An active VIP subscription removes them too. Rewarded videos stay available, but you only ever watch them when you choose to, for example to get a free hint. The first 20 levels have no ads at all, and we never put a banner over the board.
Subscriptions are managed by Apple or Google, so you cancel them there, not in the game:
Cancel at least 24 hours before the renewal date to avoid the next charge. VIP stays active until the end of the period you have paid for. Deleting the game does not cancel a subscription. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their own rules.
Your progress and settings are stored on your device, and deleting the game removes them. If your progress or purchases were synced to our server, write to pulbgroup@gmail.com and ask us to delete them. Tell us your platform and, if you made a purchase, the order or transaction number from your receipt, so we can find your records. We will confirm once it is done. Note that deleting your data cannot be undone and does not cancel a subscription. More details are in the privacy policy: https://pulbgroup.com/havpuzz/privacy
We are sorry. Please send us a screenshot or a short description at pulbgroup@gmail.com, with the time you saw it and, if you can, the advertiser's name or the app or website it advertised. We block reported ads as quickly as we can, usually within 24 hours. You can also tap the small AdChoices icon in the corner of the ad to give feedback directly to Google.
A level that seems wrong, a bug, an idea for a new pup? We read every message: pulbgroup@gmail.com.