← HavPuzz

Delete your HavPuzz account and data

Last updated: October 27, 2026

How to delete your account and data for HavPuzz: Dog Brain Puzzle (app ID com.havpuzz.game), a game by Pulb Group. Signing in to the game is optional; if you never signed in, nothing on our server is linked to you.

In short

  • In the game: Settings → Account → Delete account. It takes effect at once.
  • Without the app: email pulbgroup@gmail.com with the subject "Delete my HavPuzz account".
  • Your sign-in, cloud save and its backups are deleted; purchase records are kept without your account details only where tax or consumer law requires it.

1. Delete in the game (fastest)

  • Open HavPuzz and make sure you are online.
  • Tap the settings button on the home screen, then Account.
  • Tap Delete account and confirm with Delete.

We delete your account on our server straight away. If you signed in with Apple, we also tell Apple to stop the game's access to your Apple ID. Other phones signed in to the same account are signed out.

2. Delete without the app

Email pulbgroup@gmail.com from any address with the subject "Delete my HavPuzz account". Because we do not store your name or email address, tell us your platform (iPhone or Android), whether you signed in with Apple or Google, and if you made a purchase, the order or transaction number from your store receipt. We may ask one more question to make sure the account is yours, and we confirm the deletion within 30 days.

If you signed in with Apple, you can also remove HavPuzz on your iPhone under Settings → your name → Sign-In & Security → Sign in with Apple. If you signed in with Google, you can remove it at https://myaccount.google.com/connections. Write to us as well so that we delete the cloud save.

3. What is deleted

  • The link to your Apple or Google account (the account identifier we keep instead of your name or email address).
  • Your cloud save and the backups kept after choosing between two saves.
  • The secret keys that let your phones use the account, and your push notification token.
  • For Sign in with Apple: the encrypted Apple token; Apple is asked to revoke the game's access.

4. What is kept, and for how long

  • Purchase and refund records (product, store transaction ID, date and price), without your account details, for as long as tax or consumer law requires.
  • Gameplay analytics events with random IDs that are not linked to your account: at most 24 months, then deleted or kept only as anonymous totals.
  • Server logs: a short time, for security.
  • Progress on your phone stays until you delete the game or its data.
  • Apple, Google and our advertising and analytics providers keep their own records under their own policies.

5. Subscriptions

Deleting your account does not cancel a VIP subscription. Cancel it in the App Store (iPhone Settings → your name → Subscriptions) or in Google Play (Payments & subscriptions → Subscriptions).

6. Questions

Pulb Group · pulbgroup@gmail.com · Privacy policy: https://pulbgroup.com/havpuzz/privacy